Shipping & Returns
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@PurelyWaterSupply.com.
Purely Water Supply only ships to the contiguous US. However, if you live in Alaska, Hawaii or Canada and are interested in purchasing from us, please use the contact page to send us your request and we will help you with your order.
100% Customer Satisfaction
Not satisfied with your order? Order the wrong product, part or accessory? No problem! We make returns quick and easy and help you find the best product or correct part or accessory to suit your needs!
We only want the best shopping experience for our customers without having to worry about returns and refunds if they're not 100% satisfied. Please contact us if you have any questions about our policies or about a product you may need to return.
If you would like to exchange your order, please email returns@PurelyWaterSupply.com to arrange for a proper exchange. Do not send your order back to us or the manufacturer until your refund or exchange has been approved. We will provide you with a return number. `
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@PurelyWaterSupply.com and we will process a return or exchange for you.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Returns & Restocking Fees:
Depending on the product ordered, there may be a restocking fee if the product was opened. Please contact us for details regarding restocking fees for a specific product. If you are unsure if a product you are returning has a restocking fee, please email returns@PurelyWaterSupply.com. If you are returning a product, please send an email to returns@PurelyWaterSupply.com to arrange your return properly.
To return your product, wait until we have provided you with the return number and instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.